Livestock Guarantee

NOVEMBER 1st 2022 UPDATE

Starting November 1st, we will only ship fish for pickup at the nearest depot or at the nearest airport for pickup. We will not ship directly to door as there may be temperature control issues on the delivery vehicle.

LIVESTOCK GUARANTEE IS VOID IF WE DO NOT RECEIVE A PHOTO OF THE LIVESTOCK IN THE BAG WITHIN 2 HOURS OF ARRIVAL 
(This is measured by the time the the courier/airline marks the item as picked up/delivered)  
(For corals, again after 5 days in your system when applicable)
WE ARE NOT RESPONSIBLE FOR DOA'S DUE TO COURIER DELAYS
**We highly suggest you film the unpacking process of your order to expedite any claims**

 

Please do not hesitate at all to reach out to us with any questions or concerns! 

You can reach us by phone at 236-313-3474 or by email at sales@canadacorals.com

Livestock guarantee only applies to online orders that have been shipped and delivered. 

Local Pickup Orders are final sale (You have the option of choosing what you purchase in person)

Note. Credit's apply to livestock items only (taxes not included).






OUR GUARANTEE

DEPENDING ON THE SIZE OF THE FISH OR CORAL, WE RESERVE THE RIGHT TO ONLY GUARANTEE THE ITEM VIA AIRLINE

 

Canada Corals Guarantees that on DOA orders we will replace the livestock or provide credit when applicable. If a replacement is provided, the customer is responsible for any/all box, packaging and shipping expenses incurred for shipping the replacement order.

Canada Corals livestock guarantee does not include replacement livestock, special order livestock, or livestock that was noted that the guarantee does not apply to.

 

Coral Guarantee:
We guarantee that all coral(s), sponge(s), algae(s), gorgonian(s), etc, purchased from us will remain alive for an extra 5 day period after delivery, just to ensure everything is fine.
Please notify us via email of any DOA (dead on arrival) coral(s) within 5 days of delivery with a picture(s). (Only covered if photos are provided within the 2 hour window)
For Acropora, due to it’s sensitivity we only cover for 3 days after arrival provided there is a photo of the acro in the unopened bag.
 
Invert Guarantee:
Clams and Anemones are inverts and only covered on arrival due to their sensitive nature.
Due to the sensitivity of inverts, we guarantee that they will arrive alive in the bag upon delivery. Unfortunately we can not guarantee anything once the bag has been opened or invert(s) have been introduced to the aquarium.
Please notify us via email of any DOA (dead on arrival) within two hours of delivery with a picture(s) of the invert(s) in the sealed bag, and also a photo of the items on a dry hard surface.

 

Fish Guarantee:
We will Guarantee that the fish will arrive live and well via airline and courier.
THIS IS PROVIDED ONLY TO THOSE CUSTOMERS WHO CORRECTLY FILL OUT A CLAIM. 
NO EXCEPTIONS WHATSOEVER.
Package must be picked up within two hours of arrival. 
We will cover fish for 4 hours after arrival, provided a clear photo of the deceased fish is taken on a hard surface within 4 hours of arrival, AND a photo of the fish in the UNOPENED BAG is clearly provided. (No exceptions to this rule) 
We do not provide the option to ship fish via courier in the winter time.
We may provide an exception for a fish that is clearly on it’s way out, however we require that you follow the acclimation, and immediately inform us of the situation upon noticing.

 

Email photos/ videos to sales@canadacorals.com. We will use the time stamp on the email to verify the 4 hour deadline(For Fish), 2 hours (for coral and inverts) has been reached. 

 

WHAT IS NOT COVERED BY OUR GUARANTEE?

-All Genus of Wrasse will be Covered for 20 hours of Transit ONLY!! (We will use the timestamp for courier)

- Starfish (excluding brittle/serpent stars)

- Urchins 

- Nudibranchs

- Peppermint Shrimp 

- Pistol Shrimp 

- Sun Corals (continuous feeding may promote opening of this species. We will only send specimens that have opened for us, but cannot guarantee they will open in the first 5 days of introduction to your aquarium)

- Any special ordered fish, invert or coral

 

Important Details:

If for some reason your livestock does not survive the trip you will receive a credit (taxes not applicable) towards your next purchase. Credits/Coupons will never expire. Depending on the issue/circumstance, we might send a replacement package. We currently do not accept any returns/exchanges on livestock.

 

  1. Please always double check your shipping address. Livestock is not guaranteed when an incorrect address is provided.
  2. We guarantee livestock to arrive alive, if the package is signed for on its 1st delivery attempt or picked up within 2 hours of availability.
  3. Refused or unsuccessful deliveries will void the guarantee. We are not liable if you are not available to receive your order.
  4. We are NOT RESPONSIBLE for Courier Delays

5.If the package is damaged, please accept delivery. We will work out the details and damages with the carrier.

6.We do not ship for Friday or Saturday delivery, because if a transit issue arises, the package is stuck at the UPS/FedEx warehouse until Monday. The livestock WILL NOT last that long. We can still ship for Friday or Saturday delivery at your request, however if the package does not get delivered on time, we cannot guarantee the package since a situation like this would be out of our control.

7.Winter months are just too cold! We only guarantee packages shipped to a courier depot, or direct flight to airport for pick up during the winter season.

8.To qualify for the guarantee, all livestock must be properly acclimated (see our Acclimation Guide) to your tank in a timely manner (within a few hours) upon receipt of your package.

9.You must notify us via email of any DOA (dead on arrival) livestock. If this takes place on a day where we are closed or a holiday, the time stamp on the email will be used as the time of receipt.

  1. Shipping costs cannot be refunded.

11.We may ask for you to ship back the deceased DOA.

 

If you have any questions please don't hesitate to contact us anytime :)

 

~ Canada Corals Team.