Frequently Asked Questions
Where are you located?
Our new warehouse is located in Barriere just outside of Kamloops, British Columbia.
Can I visit your Warehouse?
At this time our warehouse is not open to the public due to COVID 19. However we do understand the importance of making an informed buying decision, especially when it comes to live animals. That's why we will provide you with personalized photos and videos of our livestock upon request. This way you can see exactly what you are purchasing.
Send your requests through email to firstname.lastname@example.org
UPDATE: We will be booking appointments to visit warehouse
How does local pickup work?
If you live near Kamloops, Barriere or Clearwater British Columbia and would like to pickup your package directly from us, please choose "LOCAL PICKUP" as your shipping option at checkout. You will receive an email confirming your purchase.We meet at Aberdeen Mall (Best Buy Entrance) or at the Paul Lake Husky/Esso in KAMLOOPS, BC. Delivery dates and times are flexible so please reach out to us to arrange a time that works for you.
We also do local deliveries in the Lower Mainland Area. If you would like your package delivered in the Lower Mainland Area, please choose "Lower Mainland Curbside Delivery" as your shipping option at checkout. A representative will contact you shortly to arrange a date and time that works for you.
Do you do tank installations?
We do not have the capacity to do tank installations at this time. We suggest you speak with your local fish store for these inquiries.
Where can I get advise about my Saltwater Tank?
We love to talk aquariums with our customers! We are experienced and knowledgeable about many topics related to saltwater aquariums, including setup/cycling, species compatibility, hardware and much more. If we can't answer your question right away, we are dedicated to finding an answer for you within a short time. We are only a phone call away! 236-313-3473,or if you prefer email us here; email@example.com.